{"id":4946,"date":"2023-03-02T10:00:12","date_gmt":"2023-03-02T08:00:12","guid":{"rendered":"https:\/\/getnave.com\/blog\/?p=4946"},"modified":"2025-05-13T18:37:41","modified_gmt":"2025-05-13T16:37:41","slug":"arctouch-success-story","status":"publish","type":"post","link":"https:\/\/getnave.com\/blog\/arctouch-success-story\/","title":{"rendered":"ArcTouch Reduces Ticket Reopen Rate by 5x With Nave"},"content":{"rendered":"
<\/div>\n

ArcTouch<\/a> designs and develops apps, websites and digital experiences for some of the world’s most influential brands, including McCormick, Hawaiian Airlines, and 3M. Using Nave, the company was able to streamline the process of building an app for a global food products company.<\/em><\/p>\n

\u201cOur team loves using Nave,\u201d Francine Souza<\/a>, Agile Project Manager at ArcTouch, said. \u201cIt gives us the insight and clarity we need to optimize our sprints.\u201d<\/p>\n

Getting Everyone on Board<\/h2>\n

In August of last year, Francine teamed up with another project manager to start tracking their team\u2019s progress with Nave.<\/p>\n

\u201cI used the project as a test case for analyzing workflow metrics by looking at what the graphics and the charts are showing us,\u201d she said.<\/p>\n

\u201cA few months later we checked the graphs again and we could see huge improvements in the number of issues. We managed to reduce the time tickets spent in the QA phase, and the lines on the Cumulative Flow Diagram were increasing constantly as they should.\u201d<\/p>\n

\u201cAfter this, I started implementing a Nave session with my team. This 30-minute meeting takes place after every sprint and we look at our metrics to figure out how we can improve the next sprint.\u201d<\/p>\n

Nave helps Francine and her team get clarity for really important project management issues.<\/p>\n

\u201cAt the end of each sprint, we look at charts like the Cumulative Flow Diagram to gauge the stability of our workflow. We also check the Throughput Run Chart to see how our delivery rates are stacking up. Whenever we notice a downward trend, we try to identify the source of the problem and define action points for solving it.\u201d<\/p>\n

The Throughput Run Chart<\/a> gives you a breakdown of completed work.<\/em><\/p>\n

iOS team board before<\/strong> the actions (April – July) Bugs: 28.49% Reopens: 30.17%<\/em><\/p>\n

\"ArcTouch:<\/a><\/p>\n

iOS team board after<\/strong> the actions (July – September) Bugs: 10.81% Reopens: 6.76%<\/em><\/p>\n

\"ArcTouch:<\/a><\/p>\n

\u201cIt\u2019s very nice to see people get excited about this. It\u2019s not just me who\u2019s visualizing our progress and suggesting ideas for improvement \u2014 everyone\u2019s chipping in with pressing questions.\u201d<\/p>\n

<\/div>\n

What Are Our Odds of Delivering on Time?<\/h2>\n

When the team at ArcTouch first started analyzing its performance with Nave in September of last year, they had a big release ahead of them.<\/p>\n

\u201cWe had to deliver three major features in four months and it wasn\u2019t clear to the team if we\u2019d have enough time,\u201d Francine said.<\/p>\n

\u201cWe used a Monte Carlo simulation to get clarity.\u201d<\/p>\n

Monte Carlo: Delivery Date<\/a> lets you forecast delivery dates based on your past performance data.<\/em><\/p>\n

\"ArcTouch:<\/a><\/p>\n

\u201cWe ended up with a 75% probability of completing the features within the client\u2019s desired timeframe, and we felt confident with this. Had the probability percentage been lower, we would have investigated reducing the features for this release. In the end, we actually finished everything two weeks earlier than forecast.\u201d<\/p>\n

Where\u2019s the Bottleneck?<\/h2>\n

At ArcTouch, Nave brings people onto the same page and helps them see, interact with, and better understand data.<\/p>\n

\u201cThe ability to spot bottlenecks at a glance is what makes Nave such a powerful tool,\u201d Francine said.<\/p>\n

\u201cWhen reviewing the CFD I noticed an unusually wide band in the QA stage. The developers were moving stories to QA faster, and that was overloading the QA team.\u201d<\/p>\n

The Cumulative Flow Diagram shows you an overview of your workflow, giving you a better understanding of your productivity. Don\u2019t know where to look? Here\u2019s a handy infographic<\/a>.<\/em><\/p>\n

\"ArcTouch:<\/a><\/p>\n

\u201cOnce we\u2019ve uncovered the root of the issue, we added an acceptance test cycle to our developer\u2019s tickets and asked them to include as many technical details as possible. We wanted to minimize communication overhead during the sprint as this was slowing us down.<\/p>\n

\u201cThese changes have reduced our ticket reopen rate by 5x,\u201d Francine added.<\/p>\n

Curbing the Cravings of More Than 1M Users<\/h2>\n

Francine believes that, instead of relying on intuition, it\u2019s important to use data to support decision-making.<\/p>\n

\u201cDecisions based on data are more accurate than anything else. This is what will yield you the best results, in turn boosting your team morale and helping them focus on continuous improvement,\u201d she said.<\/p>\n

\u201cWhen you\u2019re in the trenches doing hands-on work, it\u2019s difficult to see the big picture. Nave does a great job of visualizing your data to help you uncover important insights into your performance.\u201d<\/p>\n

Acting on these insights has helped Francine and her team release features faster and address user reviews received on the app stores.<\/p>\n

\u201cNave is not only impacting my work and the work of my team; it\u2019s impacting more than a million people who\u2019ve downloaded our client\u2019s app so far.\u201d<\/p>\n

<\/div>\n
<\/div>","protected":false},"excerpt":{"rendered":"

ArcTouch designs and develops apps, websites and digital experiences for some of the world’s most influential brands, including McCormick, Hawaiian Airlines, and 3M. Using Nave, the company was able to streamline the process of building an app for a global food products company. \u201cOur team loves using Nave,\u201d Francine Souza, Agile Project Manager at ArcTouch, […]<\/p>\n","protected":false},"author":1,"featured_media":7046,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"yasr_overall_rating":0,"yasr_post_is_review":"","yasr_auto_insert_disabled":"","yasr_review_type":"","footnotes":""},"categories":[1784],"tags":[],"class_list":["post-4946","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-success-stories"],"acf":[],"yoast_head":"\nArcTouch Reduces Ticket Reopen Rate by 5x with Nave | Nave<\/title>\n<meta name=\"description\" content=\"How ArcTouch, a San Francisco-based app development company, uses Nave to plan and streamline its releases.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/getnave.com\/blog\/arctouch-success-story\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ArcTouch Reduces Ticket Reopen Rate by 5x with Nave | Nave\" \/>\n<meta property=\"og:description\" content=\"How ArcTouch, a San Francisco-based app development company, uses Nave to plan and streamline its releases.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/getnave.com\/blog\/arctouch-success-story\/\" \/>\n<meta property=\"og:site_name\" content=\"Nave Blog: Expert tips and guidelines for agile teams\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/getnave\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/NaveHQ\" \/>\n<meta property=\"article:published_time\" content=\"2023-03-02T08:00:12+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-13T16:37:41+00:00\" \/>\n<meta name=\"author\" content=\"Sonya Siderova\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@https:\/\/twitter.com\/NaveHQ\" \/>\n<meta name=\"twitter:site\" content=\"@getnave\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Sonya Siderova\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/getnave.com\/blog\/arctouch-success-story\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/getnave.com\/blog\/arctouch-success-story\/\"},\"author\":{\"name\":\"Sonya Siderova\",\"@id\":\"https:\/\/getnave.com\/blog\/#\/schema\/person\/d758aa37dbe33f3696219f81bc52a5ea\"},\"headline\":\"ArcTouch Reduces Ticket Reopen Rate by 5x With Nave\",\"datePublished\":\"2023-03-02T08:00:12+00:00\",\"dateModified\":\"2025-05-13T16:37:41+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/getnave.com\/blog\/arctouch-success-story\/\"},\"wordCount\":787,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/getnave.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/getnave.com\/blog\/arctouch-success-story\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/getnave.com\/blog\/wp-content\/uploads\/arctouch-success-story.svg\",\"articleSection\":[\"Success Stories\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/getnave.com\/blog\/arctouch-success-story\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/getnave.com\/blog\/arctouch-success-story\/\",\"url\":\"https:\/\/getnave.com\/blog\/arctouch-success-story\/\",\"name\":\"ArcTouch Reduces Ticket Reopen Rate by 5x with Nave | Nave\",\"isPartOf\":{\"@id\":\"https:\/\/getnave.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/getnave.com\/blog\/arctouch-success-story\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/getnave.com\/blog\/arctouch-success-story\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/getnave.com\/blog\/wp-content\/uploads\/arctouch-success-story.svg\",\"datePublished\":\"2023-03-02T08:00:12+00:00\",\"dateModified\":\"2025-05-13T16:37:41+00:00\",\"description\":\"How ArcTouch, a San Francisco-based app development company, uses Nave to plan and streamline its releases.\",\"breadcrumb\":{\"@id\":\"https:\/\/getnave.com\/blog\/arctouch-success-story\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/getnave.com\/blog\/arctouch-success-story\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/getnave.com\/blog\/arctouch-success-story\/#primaryimage\",\"url\":\"https:\/\/getnave.com\/blog\/wp-content\/uploads\/arctouch-success-story.svg\",\"contentUrl\":\"https:\/\/getnave.com\/blog\/wp-content\/uploads\/arctouch-success-story.svg\",\"width\":1200,\"height\":675},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/getnave.com\/blog\/arctouch-success-story\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/getnave.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"ArcTouch Reduces Ticket Reopen Rate by 5x With Nave\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/getnave.com\/blog\/#website\",\"url\":\"https:\/\/getnave.com\/blog\/\",\"name\":\"Nave Blog: Expert tips and guidelines for agile teams\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/getnave.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/getnave.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/getnave.com\/blog\/#organization\",\"name\":\"Nave\",\"url\":\"https:\/\/getnave.com\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/getnave.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/getnave.com\/blog\/wp-content\/uploads\/2018\/01\/nave-1.png\",\"contentUrl\":\"https:\/\/getnave.com\/blog\/wp-content\/uploads\/2018\/01\/nave-1.png\",\"width\":70,\"height\":18,\"caption\":\"Nave\"},\"image\":{\"@id\":\"https:\/\/getnave.com\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/getnave\",\"https:\/\/x.com\/getnave\",\"https:\/\/www.linkedin.com\/company\/6387485\/\",\"https:\/\/www.youtube.com\/channel\/UC-2BKBUVu5WPvVZD6te2aAA\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/getnave.com\/blog\/#\/schema\/person\/d758aa37dbe33f3696219f81bc52a5ea\",\"name\":\"Sonya Siderova\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/getnave.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/d2c83a7d50c14385ac672f9a09bd32a51fd484d74f283e8c40f4e52a02c820db?s=96&d=identicon&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/d2c83a7d50c14385ac672f9a09bd32a51fd484d74f283e8c40f4e52a02c820db?s=96&d=identicon&r=g\",\"caption\":\"Sonya Siderova\"},\"sameAs\":[\"https:\/\/getnave.com\",\"https:\/\/www.facebook.com\/NaveHQ\",\"https:\/\/www.linkedin.com\/company\/NaveHQ\",\"https:\/\/x.com\/https:\/\/twitter.com\/NaveHQ\"]},false]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"ArcTouch Reduces Ticket Reopen Rate by 5x with Nave | Nave","description":"How ArcTouch, a San Francisco-based app development company, uses Nave to plan and streamline its releases.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/getnave.com\/blog\/arctouch-success-story\/","og_locale":"en_GB","og_type":"article","og_title":"ArcTouch Reduces Ticket Reopen Rate by 5x with Nave | Nave","og_description":"How ArcTouch, a San Francisco-based app development company, uses Nave to plan and streamline its releases.","og_url":"https:\/\/getnave.com\/blog\/arctouch-success-story\/","og_site_name":"Nave Blog: Expert tips and guidelines for agile teams","article_publisher":"https:\/\/www.facebook.com\/getnave","article_author":"https:\/\/www.facebook.com\/NaveHQ","article_published_time":"2023-03-02T08:00:12+00:00","article_modified_time":"2025-05-13T16:37:41+00:00","author":"Sonya Siderova","twitter_card":"summary_large_image","twitter_creator":"@https:\/\/twitter.com\/NaveHQ","twitter_site":"@getnave","twitter_misc":{"Written by":"Sonya Siderova","Estimated reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/getnave.com\/blog\/arctouch-success-story\/#article","isPartOf":{"@id":"https:\/\/getnave.com\/blog\/arctouch-success-story\/"},"author":{"name":"Sonya Siderova","@id":"https:\/\/getnave.com\/blog\/#\/schema\/person\/d758aa37dbe33f3696219f81bc52a5ea"},"headline":"ArcTouch Reduces Ticket Reopen Rate by 5x With Nave","datePublished":"2023-03-02T08:00:12+00:00","dateModified":"2025-05-13T16:37:41+00:00","mainEntityOfPage":{"@id":"https:\/\/getnave.com\/blog\/arctouch-success-story\/"},"wordCount":787,"commentCount":0,"publisher":{"@id":"https:\/\/getnave.com\/blog\/#organization"},"image":{"@id":"https:\/\/getnave.com\/blog\/arctouch-success-story\/#primaryimage"},"thumbnailUrl":"https:\/\/getnave.com\/blog\/wp-content\/uploads\/arctouch-success-story.svg","articleSection":["Success Stories"],"inLanguage":"en-GB","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/getnave.com\/blog\/arctouch-success-story\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/getnave.com\/blog\/arctouch-success-story\/","url":"https:\/\/getnave.com\/blog\/arctouch-success-story\/","name":"ArcTouch Reduces Ticket Reopen Rate by 5x with Nave | Nave","isPartOf":{"@id":"https:\/\/getnave.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/getnave.com\/blog\/arctouch-success-story\/#primaryimage"},"image":{"@id":"https:\/\/getnave.com\/blog\/arctouch-success-story\/#primaryimage"},"thumbnailUrl":"https:\/\/getnave.com\/blog\/wp-content\/uploads\/arctouch-success-story.svg","datePublished":"2023-03-02T08:00:12+00:00","dateModified":"2025-05-13T16:37:41+00:00","description":"How ArcTouch, a San Francisco-based app development company, uses Nave to plan and streamline its releases.","breadcrumb":{"@id":"https:\/\/getnave.com\/blog\/arctouch-success-story\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/getnave.com\/blog\/arctouch-success-story\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/getnave.com\/blog\/arctouch-success-story\/#primaryimage","url":"https:\/\/getnave.com\/blog\/wp-content\/uploads\/arctouch-success-story.svg","contentUrl":"https:\/\/getnave.com\/blog\/wp-content\/uploads\/arctouch-success-story.svg","width":1200,"height":675},{"@type":"BreadcrumbList","@id":"https:\/\/getnave.com\/blog\/arctouch-success-story\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/getnave.com\/blog\/"},{"@type":"ListItem","position":2,"name":"ArcTouch Reduces Ticket Reopen Rate by 5x With Nave"}]},{"@type":"WebSite","@id":"https:\/\/getnave.com\/blog\/#website","url":"https:\/\/getnave.com\/blog\/","name":"Nave Blog: Expert tips and guidelines for agile teams","description":"","publisher":{"@id":"https:\/\/getnave.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/getnave.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/getnave.com\/blog\/#organization","name":"Nave","url":"https:\/\/getnave.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/getnave.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/getnave.com\/blog\/wp-content\/uploads\/2018\/01\/nave-1.png","contentUrl":"https:\/\/getnave.com\/blog\/wp-content\/uploads\/2018\/01\/nave-1.png","width":70,"height":18,"caption":"Nave"},"image":{"@id":"https:\/\/getnave.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/getnave","https:\/\/x.com\/getnave","https:\/\/www.linkedin.com\/company\/6387485\/","https:\/\/www.youtube.com\/channel\/UC-2BKBUVu5WPvVZD6te2aAA"]},{"@type":"Person","@id":"https:\/\/getnave.com\/blog\/#\/schema\/person\/d758aa37dbe33f3696219f81bc52a5ea","name":"Sonya Siderova","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/getnave.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/d2c83a7d50c14385ac672f9a09bd32a51fd484d74f283e8c40f4e52a02c820db?s=96&d=identicon&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/d2c83a7d50c14385ac672f9a09bd32a51fd484d74f283e8c40f4e52a02c820db?s=96&d=identicon&r=g","caption":"Sonya Siderova"},"sameAs":["https:\/\/getnave.com","https:\/\/www.facebook.com\/NaveHQ","https:\/\/www.linkedin.com\/company\/NaveHQ","https:\/\/x.com\/https:\/\/twitter.com\/NaveHQ"]},false]}},"yasr_visitor_votes":{"stars_attributes":{"read_only":false,"span_bottom":false},"number_of_votes":12,"sum_votes":60},"_links":{"self":[{"href":"https:\/\/getnave.com\/blog\/wp-json\/wp\/v2\/posts\/4946","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/getnave.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/getnave.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/getnave.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/getnave.com\/blog\/wp-json\/wp\/v2\/comments?post=4946"}],"version-history":[{"count":0,"href":"https:\/\/getnave.com\/blog\/wp-json\/wp\/v2\/posts\/4946\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/getnave.com\/blog\/wp-json\/wp\/v2\/media\/7046"}],"wp:attachment":[{"href":"https:\/\/getnave.com\/blog\/wp-json\/wp\/v2\/media?parent=4946"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/getnave.com\/blog\/wp-json\/wp\/v2\/categories?post=4946"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/getnave.com\/blog\/wp-json\/wp\/v2\/tags?post=4946"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}