{"version":"1.0","provider_name":"Nave Blog: Expert tips and guidelines for agile teams","provider_url":"https:\/\/getnave.com\/blog","author_name":"Sonya Siderova","author_url":"https:\/\/getnave.com\/blog\/author\/sonya\/","title":"Stay on Track: Service Level Agreements | Nave","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"skRHkWnAAo\"><a href=\"https:\/\/getnave.com\/blog\/service-level-agreements-kanban\/\">Stay on Track: Service Level Agreements<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/getnave.com\/blog\/service-level-agreements-kanban\/embed\/#?secret=skRHkWnAAo\" width=\"600\" height=\"338\" title=\"&#8220;Stay on Track: Service Level Agreements&#8221; &#8212; Nave Blog: Expert tips and guidelines for agile teams\" data-secret=\"skRHkWnAAo\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/getnave.com\/blog\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":"https:\/\/getnave.com\/blog\/wp-content\/uploads\/2018\/07\/stay-on-track-service-level-agreements.jpg","thumbnail_width":5000,"thumbnail_height":5000,"description":"Service level agreements define the responsibilities of a service provider to their customers. Defining SLAs are important because they align customer and provider expectations, building trust and keeping customer satisfaction high. Learn how to tailor SLAs to Kanban processes here!"}